Health Guarantee
About Our Health Guarantee
We provide one (1) year of health guarantee for following diseases:
Distemper, Corona, Parvovirus, Genetic problem and congenital organ dysfunction.
1. About distemper, Corona and Parvovirus
If puppy dies with above any of the listed diseases as above, we will replace with the same breed and same gender as you have previously paid. (we require medical certificate with certified vet bills and original unmodified photos of the puppy)
2. If genetic problem and congenital organ dysfunction were found, you have following choices:
1) You can send your puppy back to us and receive another of the same breed and same sex of puppy. (The cost of sending back the puppy is on your own)
2) If the puppy dies due to any of the above diseases, we will send a new replacement puppy. (same breed, same sex and same level of quality)
IMPORTANT: We will NOT compensate for any curable disorders or common disorders such as Luxating patella, hernias, open fontanel, parasites , blood sugar, skin issues and etc.
When any kind of veterinarian issues occur, you will have to send us copies of all of your medical certificate that explains that the cause of death was occurred by genetic issues and is of no fault of the owner.(For Distemper, Corona and Parvovirus ALSO need medical certificates)
Nose-to-Tail Health Check
While we can’t guarantee that your puppy will never have a health problem, we can promise we will do our best to ensure your new family member is healthy from the moment he or she arrives home!
Our Health Commitment
Before bringing a puppy home, it’s important to know that owning a puppy means frequent visits to a veterinarian and that you will be responsible for all costs associated with such veterinarian visits.
We do everything we can to make sure your puppy is as healthy as possible when she arrives, but puppies are living breathing animals which means health issues do arise despite our best efforts.
What does our commitment cover?
Our commitment covers health issues that may arise after the arrival of your puppy. This commitment only covers puppies who are delivered [and have continually resided] within the United States and/or Canada.
For any enquiries, please feel free to contact us.
Who can file a claim?
Only the original buyer of the puppy from our kennel can file a claim under this Guarantee. In other words, this guarantee is not transferable to any new owner.
GET IN TOUCH WITH US
There is a 1 year written health guarantee with 100% Refunds or replacement of your puppy .